Customers expect that when they walk into a Blooms the Chemist store there are certain core items that are always on the shelf and available to purchase. We worked together to strengthen this position, while eliminating incidences of overstocked items, and cutting down on staff operational costs.
A core principle for Blooms the Chemist is that core-range items should always be in stock. Full stop. This is what makes Blooms the Chemist stand out from its competitors!
The brains trust had some super smart algorithms for maintaining optimal stock levels, while adhering to this core principle, but it was not easy to customise their existing off-the-shelf ordering solution. They also wanted to protect their IP – i.e. the clever algorithms! Thus, it was time for a bespoke in-house solution.
Leveraging real-time data insights from the BigQuery Data Warehouse that we had already developed for Blooms the Chemist, Mondo Ventures built a bespoke system for order generation, rate-of-sale calculation, and minimum/maximum stock threshold calculations. All while feeding into existing systems to provision orders once they had been generated, which is what they were designed to do.
Blooms the Chemist now has a super-optimised custom ordering system with all the trade secrets protected within their own system. Chemist store owners have never been happier with the process as they are proactively informed of order events and empowered to have timely input into ordering. Tedious manual processes have been replaced with sleek automation, saving operational costs and reducing error rates.
ROI in the first year alone
staff days per week freed up for more important tasks
in-stock improvement across all stores, unlocking additional revenue and keeping customers happy
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